Support
Focused On Your Satisfaction
The client is always right at Forge Technology. We work for you and meeting your goals and exceeding your expectations is our mission. Forge Technology employs a state-of-the-art help desk system and through our web-based client portal, you can also monitor our progress as we take care of your needs. We are committed to your satisfaction and this is one of the ways we insure we meet our commitment to you.
Focused On Your Satisfaction
The client is always right at Forge Technology. We work for you and meeting your goals and exceeding your expectations is our mission. Forge Technology employs a state-of-the-art help desk system and through our web-based client portal, you can also monitor our progress as we take care of your needs. We are committed to your satisfaction and this is one of the ways we insure we meet our commitment to you.
Simplified Pricing
Selecting the correct solution provider is never an easy process. Often just understanding how the solution is priced is challenging. At Forge Technology we take pride in providing transparent, comprehensible pricing of products and services. Additionally, we offer our clients other benefits including:
Client Pricing: Clients subscribing to our support programs enjoy pre-defined discounts off MSRP for products and special labor rates on all services we provide.
Technology Refresh Program: Clients subscribing to support programs may apply up to 25% of their unused annual contract to upgrade out-dated technology.
Selecting the correct solution provider is never an easy process. Often just understanding how the solution is priced is challenging. At Forge Technology we take pride in providing transparent, comprehensible pricing of products and services. Additionally, we offer our clients other benefits including:
Client Pricing: Clients subscribing to our support programs enjoy pre-defined discounts off MSRP for products and special labor rates on all services we provide.
Technology Refresh Program: Clients subscribing to support programs may apply up to 25% of their unused annual contract to upgrade out-dated technology.
Added Value Support Programs
Forge Technology continually invests in the training of our staff. We are committed to increasing our base of knowledge and the expansion of our capability to address our clients’ needs through regularly scheduled internal education programs and attending vendor sponsored certification and update programs. We believe that better educated staff equals better support for our clients.
Following is a summary of our support offerings:
Secure Plus Support Plan: Provides 24 hour - 7 day on-site support inclusive of software updates, material and labor.
Secure Support Plan: Provides Monday through Friday, 8:00 AM to 5:00 PM on-site support inclusive of software updates, material and labor. After-hours on-call support is available at preferred rates. Standard
Basic Support Plan: Provides Monday through Friday, 8:00 AM to 5:00 PM on-site support inclusive of labor with software updates and materials provided at a predefined discount off MSRP.
Warranty Support: Forge Technology provides a 12 month warranty with your system purchase and three-year, next business day on-site service for all computers.
Forge Technology continually invests in the training of our staff. We are committed to increasing our base of knowledge and the expansion of our capability to address our clients’ needs through regularly scheduled internal education programs and attending vendor sponsored certification and update programs. We believe that better educated staff equals better support for our clients.
Following is a summary of our support offerings:
Secure Plus Support Plan: Provides 24 hour - 7 day on-site support inclusive of software updates, material and labor.
Secure Support Plan: Provides Monday through Friday, 8:00 AM to 5:00 PM on-site support inclusive of software updates, material and labor. After-hours on-call support is available at preferred rates. Standard
Basic Support Plan: Provides Monday through Friday, 8:00 AM to 5:00 PM on-site support inclusive of labor with software updates and materials provided at a predefined discount off MSRP.
Warranty Support: Forge Technology provides a 12 month warranty with your system purchase and three-year, next business day on-site service for all computers.